Returns/Exchanges

We stand behind the quality of our products and want you to be happy with your purchase. If you are not satisfied, you may return or exchange your item within 30 days of purchase, provided the original purchase was made on www.wacoshoecompany.com.

- Items must be in unused condition.

- Original shipping charges are non-refundable.

- Final clearance and close-out items are not eligible for return.

- We do not process returns or exchanges for purchases made through other retailers.

Exchanges

To start an exchange, please visit our return and exchanges portal here.

Returns

To start a return, please visit our return and exchanges portal here.

Return shipping costs are non-refundable. Please allow 2-3 weeks for processing.

Return Address:

Waco Shoe Company
Attn: Customer Service/Returns
6301 Imperial Drive
Waco, TX 76712

What is Checkout+?

When you use checkout+, your return shipping label is included, allowing you to return any item(s) in your order for an exchange, refund, or store credit for FREE.

If you choose not to add Checkout+, you may still return your items, but you will be responsible for the cost of return shipping.

Please note: If you choose to schedule a package pickup, additional fees may apply and are not covered by Checkout+.

All returns are subject to the guidelines outlined in our Return Policy.